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Mini Launches A Mobile Application For Roadside Assistance - Web Exclusive

Aug 21, 2009
Eurp_0908_01_z_+i_phone_application+mini_service Photo 1/1   |   Mini Launches A Mobile Application For Roadside Assistance - Web Exclusive

Mini USA announced today the introduction of a free app for iPhones and BlackBerrys to Mini owners that allows access to roadside assistance with the touch of an icon. The new Mini Road Assist mobile application was developed by Allstate Roadside Services and connects users to roadside assistance while automatically supplying the service provider with all relevant information about the vehicle, even its exact location.

To begin using the app, Mini owners will need to download it to their iPhone or compatible BlackBerry device. Step-by-step instructions guide users to enter their Vehicle I.D. (VIN), name, address and other details - even uploading a photo of their MINI. When a MINI owner needs roadside help, they simply launch the app, select their service need and press the "call" button. Their user information, vehicle location and service need are all transmitted automatically to customer service representatives - saving valuable time to get them motoring again as quickly as possible.

This feature utilizes GPS technology, pinpointing a caller's location to help customer service representatives identify the nearest available service provider and communicating their exact location. Once service is confirmed, the mobile app delivers the driver with the service provider's name, an estimated time of arrival and an automated service follows up to ensure the issue has been resolved. How's that for staying on top of technology!

It's free to MINI owners and can be downloaded here:
http://www.allstateroadsideservices.com/mini/

To access a video of the app and how it works, click the link:
http://www.youtube.com/miniusanews

All MINI USA owners have access to roadside assistance free of charge as long as the vehicle remains under warranty. Customers whose warranty has expired may still download the free app and use the roadside assistance for a fee set by the service provider.

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