Super Street Network

Due to the EU’s Global Data Protection Regulation, our website is currently unavailable to visitors from most European countries. We apologize for this inconvenience and encourage you to visit for the latest on new cars, car reviews and news, concept cars and auto show coverage, awards and much more.MOTORTREND.COM
 |   |   |  Volkswagen DSG Recall Update - Web Exclusive
Subscribe to the Free

Volkswagen DSG Recall Update - Web Exclusive

Aug 31, 2009
Eurp_0909_01_z+volkswagen_dsg_recall_update+dsg_transmission Photo 1/1   |   Volkswagen DSG Recall Update - Web Exclusive

Volkswagen Group of America, Inc (VWGoA) announced it will initiate a new customer service program to address concerns raised by customers with certain Direct Shift Gearboxes (DSG) in Volkswagen and Audi models. The aim is to affirm its confidence in the technology.

"Safety, customer satisfaction, quality and long-term reliability are top priorities at Volkswagen and Audi. We have been studying the symptoms customers have reported, and are working closely with the NHTSA," said Stefan Jacoby, president and CEO, VWGoA. "We listened to our customers' concerns and are taking action to address them. We are focused on taking the appropriate action to ensure the complete satisfaction of our existing customers."

The new service program affects a number of model 2007-2009 Volkswagens and Audis, including the VW R32, Jetta, Jetta SportWagen, GTI, Eos, as well as Audi A3 and TT.

Some customers have reported transmission performance issues under certain driving conditions. This was due to a faulty component inside the Mechatronic unit within a limited production range. VWGoA will repair or replace the components in the transmissions of approximately 43,000 VWs and 10,300 Audis at no charge to the owner. Additionally, VWGoA will reimburse customers who have had it repaired at their own expense.

The company has begun increasing the parts supply to expedite this customer service program. As the parts become available, owners of the affected vehicles will be contacted to schedule an appointment at their dealer. The company will make loaner vehicles available at no charge.

In the meantime, owners who may have experienced problems with their transmissions are requested to contact their dealers (Volkswagen 1-800-444-8982 or Audi 1-800-253-AUDI (2834).

This new service program is unrelated to a voluntary safety recall that VWGoA announced August 20. Under that recall, VWGoA is replacing a faulty temperature sensor in a separate and smaller group of vehicles. The earlier action addresses the potential for a faulty temperature sensor to cause the transmission to shift into neutral while the vehicle is being driven.

The company will extend its New Vehicle Limited Warranty to cover the DSG transmissions affected by the customer service program and the voluntary safety recall. This extended warranty is for 10-years/100,000-miles, transferrable to subsequent owners.



Preview the April 2019 issue of Super Street, with the first modified A90 Supra (sort of), an underground RX-7 drifter, Carbon Signal’s threesome of Datsun, and more!
Bob HernandezFeb 15, 2019
The G-Class has changed a lot since the 460-series debuted in 1979. Today, the G-wagon is now as much an S-Class as it is an off-roader
Bradley IgerFeb 15, 2019
Iconic livery and 420 whp transform this classic Mazda.
Benjamin HuntingFeb 14, 2019
That's about what the Honda Civic Type R makes and nearly twice as much power as we got from the last Mini JCW GP back in 2012
Collin WoodardFeb 13, 2019
Created exclusively for Japan, the model gets no powertrain upgrades but looks fantastic enough that we don’t really care.
Ed TahaneyFeb 13, 2019
Sponsored Links