BMW of North America announced the names of its top performing dealerships in the US. This year, 24 of 338 dealers nationwide were awarded the "2010 Center of Excellence".
The Centers were selected based on the criteria of customer satisfaction, brand representation, operational excellence and profitability.
While all of the recipients did well in providing quality service, some 2010 winners continue to exceed the expectations of their customers, winning the COE multiple times. The noteworthy dealers include Reeves Import Motorcars in Tampa, FL for achieving COE nine years; East Bay BMW in Pleasanton, CA and Flow BMW in Winston Salem, NC for winning the award eight times; and Isringhausen Imports in Springfield, IL for winning the award seven times. Additionally, Global Imports has won the COE award for seven consecutive years and Hendrick BMW has won for six consecutive years. So if you live near these dealers, you might want to pay them a visit.
Despite the challenging economy, BMW's dealer network continued to invest in its sales facilities and workshops, spending $340 million in 2009 alone. Dealers recognize the benefits of refining their business and focusing on customer service, making BMW one of the most successful franchises in the US.
2010 Center of Excellence Award Recipients
|New Century BMW||Alhambra||CA|
|East Bay BMW||Pleasanton||CA|
|South Motors BMW||Miami||FL|
|Reeves Import Motorcars, Inc||Tampa||FL|
|Dreyer & Reinbold, Inc.||Indianapolis||IN|
|Flow BMW||Winston Salem||NC|
|DeSimone BMW of Mount Laurel||Mount Laurel||NJ|
|Capital Cities Imported Cars||Glenmont||NY|
|New Motors, Inc.||Erie||PA|
|Sun Motor Cars BMW||Mechanicsburg||PA|
|Rick Hendrick Imports||Charleston||SC|
|Hilton Head BMW||Bluffton||SC|
|BMW of Austin||Austin||TX|
|BMW of San Antonio||San Antonio||TX|
|BMW of Sterling||Sterling||VA|